ExpiredCustomer Service Success: Take Your Skills to the Next Level

$0 $94.99
Udemy
Customer Service Success: Take Your Skills to the Next Level
Customer Service Success: Take Your Skills to the Next Level
$0 $94.99

Customer Service Success: Take Your Skills to the Next Level

$94.99
$12.00  in stock
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Udemy.com
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Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

Created by: Viktoriya Kurganska
Udemy Instructor
Rating: 5 (18 reviews)     5405 students enrolled

What Will I Learn?

  • Learn about the value of customer service and what impact it has on your company and job satisfaction
  • Explore which in-demand skills are most valued by employers
  • Discover ways to increase your job satisfaction and career growth
  • Decrease problematic situations by avoiding common customer service failures
  • Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
  • Analyze customer feedback to help your team optimize your company’s products and services
  • Build rapport with customers to improve their satisfaction and your job performance
  • Practice purposeful smalltalk to connect with customers and resolve issues
  • Improve your communication using the the power of your voice
  • Make most from first impressions to create a sense of trust, knowledge and professionalism
  • Demonstrate professionalism and build trust using eye contact and facial expressions
  • Influence how customers feel about interacting with you using your posture and body language
  • Learn how to set realistic expectations to prevent customer confusion and difficult situations
  • Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
  • Discover why customers miss important information and what you can do to prevent it
  • Manage unreasonable expectations while keeping your customers happy
  • Improve your verbal and written communication skills to boost your success at work
  • Develop strong active listening skills to build relationships, solve problems, and get your ideas across
  • Discover what barriers can come in the way of effective listening
  • Implement effective listening strategies to make your customers feel heard and understood
  • Explore effective methods to handle upset customers and turn negative situations into positive experiences
  • Use empathy to create positive interactions and take ownership for your customers’ experience
  • Discover what language triggers negative emotions and how you can replace it to create positive experiences
  • Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
  • Effectively manage your customers’ comments on social media
  • Learn effective ways to address positive and negative reviews online to boost your company’s reputation
  • Explore ways big companies use to create memorable experiences for their customers
  • Brainstorm innovative solutions to "wow" your customers by catering to their needs
  • Review common problems and solutions in customer service
  • Watch interviews to gain valuable insights about careers in customer service

Requirements

  • Have access to a consistent internet connection
  • No prior experience in customer service required

Target audience

  • Individuals working in customer-facing roles
  • Freelancers and business owners who want to impress their customers and stand out from competitors
  • Managers looking to provide training and improve the performance of their customer support team
  • Organizations that want to raise the bar and take their customer support to its next level of excellence

We will be happy to hear your thoughts

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